Speedy Pro

Speedy Pro

Meet Your Company

While consumers are using more and different ways to pay for goods and services, especially via fast-growing mobile payments, stodgy old credit cards remain the most popular payment method in use today across any channel, whether in physical retail operations or in e-commerce settings. But taking a payment from a customer this way requires any business to route the transaction through a credit card processing service, typically a merchant bank. As competition in this sector has grown, these services have become much more complex and fraught with hidden fees and limitations. Small business owners in particular are often the targets of such practices, and the fact that some predatory salespeople take advantage of new business owners’ lack of knowledge makes things even harder. Speedy Pro provides credit card processing and various other merchant services for multiple business types, from small eCommerce stores to restaurants and businesses with physical locations. They provide state-of-the-art POS systems and payment terminals and claim new merchants can be set up and accepting credit cards within just 24 hours of applying. They have offices in five cities in the USA. Speedy Pro has hopes that they will be going public in the next five years.

 

The satellite offices are responsible for selling, installing, and servicing the credit card machines. Each satellite office has a senior technician that serves as the branch lead. The branch lead does deliver terminals to customers. Each office has two technicians and two sales representatives. Depending on the sales generated, each satellite office can deliver and install up to 20 terminals per week. Installation and training take about four hours per purchaser.

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Speedy Pro also has a cell phone app that can be used for processing purchases, but that service is handled at the corporate level.

 

The company has 35 employees and expects to double that by the end of the year as they branch out to all 50 states. The company does not expect to add any more satellite offices.

 

 

 

 

 

 

 

 

 

Organizational Chart

 

Chief Executive Officer is at the top of the organization chart. VP of Human Resources, Chief Financial Officer, VP of Operational Services, VP of Marketing, Chief Technology Officer, and Charitable Non-Profit Division.

 

 

 

Chief Executive Officer (CEO):

A Chief Executive Officer (CEO) is the highest-ranking executive in a company, whose primary responsibilities include making major corporate decisions, managing the overall operations and resources of a company, and acting as the main point of communication between the board of directors (the board) and corporate.

Speedy Pro

Speedy Pro

VP of Human Resources:

The Vice President of Human Resources (VP HR) is essential to the successful administration of an organization’s human resource function. These HR experts are skilled at determining and directing a company’s staffing goals and strategies to support productive and profitable business operations.

 

Chief Financial Officer (CFO):

A Chief Financial Officer (CFO) is the senior executive responsible for managing the financial actions of a company. The CFO’s duties include tracking cash flow and financial planning, as well as analyzing the company’s financial strengths and weaknesses, and proposing corrective actions.

 

VP of Operational Services:

A Vice President of Operations (VP of OPS) is an organizational leader who uses their experience and education to make decisions to ensure an organization is profitable and sustainable. They are involved with the planning, direction, and coordination activities of companies and organizations.

VP of Marketing:

The Vice President of Marketing (VP of MRKT) is a marketing expert who takes responsibility for the overall marketing results of a company. The VP of MRKT oversees marketing strategies and efforts to strengthen the company’s market position and achieve desired business goals.

 

Chief Technology Officer (CTO):

A Chief Technology Officer (CTO) is the executive in charge of an organization’s technological needs as well as its research and development.

 

 

Discussion:

 

 

Welcome to Speedy Pro! Please review the overview of our organization at  Speedy Pro Interactive. (Links to an external site.)

With your Consulting Team, create a list of questions you might want to ask the employees at Speedy Pro during your first week consulting for the company. For each question, share why you are asking that question. What do you hope to glean from the question? How might the response help you as a consultant?

Collaborate on the group discussion board to finalize that list of questions.

Assignment Guidelines

Review the attached collaboration rubric to learn how to maximize your points.

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