In this activity, we’ll learn about another correspondence format: the letter. We’ll use this to complete the writing assignment at the end of this week, and we’ll also write another letter for next week’s Resume & Cover Letter assignment.
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- “Letters” (pp. 95-99)
Take a look at the document linked here Download Take a look at the document linked here . The first page of the document is a complaint letter, sent by an unhappy customer to the company. The second page is an adjustment letter, sent by a company employee to the customer.
Regarding the two letters, what was effective or ineffective about the customer’s complaint? What could they have done to compose their complaint letter in a more effective way? Also, looking at the adjustment letter, what do you think was effective or ineffective about the company’s response? What could they have done better to address the customer’s issue?